FAQ

Find an answer to the most common questions.

How long does it take to deliver my order?

As a rule, you can expect to be shipped on the following day of the order. Orders up to 10 a.m. are often shipped on the same day.

When it is delivered, we depend on the speed of our shipping logistics. However, you can expect your order in Germany to be made within max. 4 days, in the rest of Europe within up to 8 days.

Can I have my package sent to a DHL packing station?

Yes, it is possible. Enter “Packstation XXX” in the address field 1. You can insert your DHL number into the second address field.

Why is my favorite product sold out?

We are a young company and very focused on sustainable growth. In order to guarantee first-class quality, we currently produce only small quantities. Therefore, it may happen that your “favorite” of our products is already sold out. We are happy if you send us a message at info@nordlichtbags.de and tell us which of the sold-out products is your favorite – then we can also tell you when it is expected to be available again.

Are There Northern Lights products also available in retail ?

Yes, you will find NORDLICHT products in retail. Find the right shop near you here.

shop finder
How can I change my shipping address?

Please write us a short e-mail with the new address to info@nordlichtbags.de as soon as possible. If your package has not yet been shipped, we can easily change your address.

How can I pay?

We try to make paying as easy and safe as possible. Currently you can pay with us with Paypal, purchase by invoice, instant bank transfer, credit card, direct debit or by bank transfer/prepayment. All details can be found on the Payment & Shipping page.

PAYMENT & SHIPPING
Can I order as a guest?

Yes, you can simply enter your address & payment information. You don’t need to open a customer account to do this.

How do I redeem a voucher?

Vouchers can be redeemed on the shopping cart page.
To do this, enter your “Coupon Code” in the appropriately marked field and click on “Apply voucher”. Your shopping cart total will now be displayed to you taking into account your voucher.
Different coupon codes cannot be combined.

The payment did not work. What now?

With customer account:

Log in and under “Orders” you can easily start the payment process again.

Without customer account:

If your payment didn’t work out, you have two options. Please contact us by e-mail to info@nordlichtbags.de. We will send you the invoice and you will simply pay by bank transfer. Or you just reorder. The unpaid order will then be automatically cancelled.

How does the return work?

All information about the return can be found here:

Cancellation
When will I receive the refund?

As soon as your return has been received, we will process your package as soon as possible. This can take up to 10 business days. You will then automatically receive your money back. To speed up processing, check the delivery note to see if you want an exchange or a refund. If you have any questions, send us an e-mail with your shipment number.

My Northern Lights product looks a bit different than on the product pictures in the online store, is that a mistake?

Leather is a high-quality natural product. Irregularities in colour and structure are based on the naturalness of the leather and are a typical sign of quality and authenticity. So your Northern Lights product is a real one-of-a-kind! Therefore, your piece may be slightly different from the product photos on our website. However, you can assume that as part of our quality assurance process, we ensure that these deviations are only minor.

What if something is wrong with my order?

We at Nordlicht attach great importance to the quality and durability of our products as well as a smooth processing of your order. If something is wrong with your order, you can contact us at info@nordlichtbags.de.

How can I maintain my new Northern Lights product?

Nordlicht uses only naturally produced leather materials. So your bag or backpack is a natural product that will develop its charm over the course of its life. You can impregnate the leather with suitable care products (dirt and UV protection), but this is not absolutely necessary. In addition, you should not expose your product to extreme sources of light or heat (including sunlight) and protect it from crushing and friction. For example, you should never put your bag or backpack on a heater to dry. This makes the leather brittle. Simply wipe the raindrops with a soft cloth and place the bag or backpack in a warm room. From time to time, you should wipe the canvas fabric with a damp cloth so that dirt cannot be permanently stuck in the fabric. You should occasionally remove the leather from dirt particles with a soft brush or with a soft, misty cloth.